Last updated: May 2026
This Privacy Policy explains how Dedicated Plumbing Services (\”we\”, \”us\”, \”our\”) collects, uses, and protects the personal information of visitors to our website at dedicatedplumbingservices.co.uk.
We are committed to ensuring your privacy is protected and that we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Business name: Dedicated Plumbing Services
Website: dedicatedplumbingservices.co.uk
Contact: 07932 891 200
Service area: South East London and Kent
2. What Information We Collect
We may collect the following personal information when you use our website:
- Name – when you submit our contact form
- Email address – when you submit our contact form
- Phone number – when you submit our contact form
- Details of your enquiry – any information you include in your message to us
We do not collect payment information through our website.
3. How We Collect Your Information
We collect information in the following ways:
- Contact form – when you fill in and submit the enquiry form on our website
- Direct communication – when you call or email us directly
- Cookies and analytics – through third-party services embedded on our site (see Section 6)
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiry and provide a quote or service
- Schedule and carry out plumbing, heating, or gas work
- Follow up after a job is completed
- Comply with our legal obligations (e.g. Gas Safe registration requirements)
We will never sell, rent, or share your personal data with third parties for marketing purposes.
5. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following lawful bases:
- Contractual necessity – to respond to enquiries and fulfil service agreements
- Legitimate interests – to manage our business operations and improve our service
- Legal obligation – where required by law (e.g. gas safety records)
6. Third-Party Services
Our website uses the following third-party services that may process your data:
Google reCAPTCHA
Our contact form uses Google reCAPTCHA to protect against spam. This service collects hardware and software information and sends it to Google for analysis. Google\’s use of this data is governed by their Privacy Policy.
Google Reviews
We display customer reviews sourced from Google. These are publicly available reviews. Google\’s Privacy Policy applies to any data processed by Google.
WordPress
Our website is built on WordPress. WordPress itself does not collect personal data beyond standard server logs (IP addresses, browser type, pages visited), which are used for security and performance purposes only.
7. Cookies
Our website may use cookies – small text files stored on your device – to improve your browsing experience. These may include:
- Functional cookies – required for the website to work correctly
- Third-party cookies – set by Google (reCAPTCHA, Reviews, Analytics) for security and analytics purposes
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our contact form.
8. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Enquiry and contact data – up to 2 years after your last contact with us
- Job records and gas safety certificates – up to 6 years, as required by law
- Financial records – up to 6 years, in line with HMRC requirements
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Erase your data (\”right to be forgotten\”), where it is no longer necessary
- Restrict or object to our processing of your data
- Data portability – receive your data in a structured, machine-readable format
To exercise any of these rights, please contact us at 07932 891 200 or via the contact form on our website.
10. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data transmission.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The \”Last updated\” date at the top of this page will reflect any changes. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Dedicated Plumbing Services
📞 07932 891 200
🌐 dedicatedplumbingservices.co.uk
